Communications Training Specialist (CTS/CTO)
Reports To: Operations Supervisor
Department: Education and Development
Incentive Pay: Base Salary + $3/ hr
Job Purpose/Summary of Position:
Under direct supervision of the Training Manager and the Education and Development Department, trains and develops a 911 Emergency Communications Specialist (ECS) into a proficient employee, who is capable of functioning independently to support the mission of the agency, “To get the right people, to the right place, at the right time, better than anyone else in the world.”
Job Responsibilities/Duties:
- Monitors the job training performance of 911 Emergency Communications Specialist.
- Review, evaluate, and document the performance progress of trainees, in accordance with the established standard evaluation guidelines and directives of the agency, via a daily observation report.
- Document the progress of trainees through a daily observation report (DOR) via the agency approved DOR software.
- Provide constructive strength-based feedback.
- Employ a variety of teaching and coaching techniques to train the functions of the agency.
- Recommending a trainee as fully trained or needing additional and/or remedial training.
- Act as a mentor and role model for the 911 Emergency Communications Specialist regarding professionalism, ethical behavior, agency policies, procedures and practices, attendance, and dress code.
- Attend updated CTS training meetings and/or courses.
At the time of appointment to the program, the Emergency Communications Specialist should meet the following requirements:
1. Be a permanent employee in compliance with OPCD SOP 2.1.3 – Minimum Certification Requirement.
2. No adverse disciplinary action in the last six (6) months.
3. Applicant must obtain a letter of recommendation from the appropriate Operations Manager.
4. No less than an 80% compliance level on calls evaluated in the last six (6) months.
5. Must be able to attend and successfully complete a 24-hour certification course.
a) Two (2) certification opportunities will be offered, A side and B side.
b) Certification opportunity will be provided by the agency.
Certification Course Dates:
- Squad A: TBD
- Squad B: TBD
The Orleans Parish Communications District provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Orleans Parish Communications District complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The Orleans Parish Communications District expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Orleans Parish Communications District’s employees to perform their job duties may result in discipline up to and including discharge.
One City, One Agency, One Mission