Job Title: Emergency Communications Dispatcher (ECD) I-III – INTERNAL APPLICANTS ONLY

DEPARTMENT: Operations

Reports To: Operations Supervisor

Application Deadline: Open Until Filled (Only open to internal OPCD employees)

Job Purpose/Summary of Position:
Receives emergency and non-emergency calls for police, fire, and emergency medical services (EMS) and performs the operational duties to dispatch public safety personnel and equipment.  Complies with the agency’s policies and procedures to ensure the safety of all public safety responders and the public.

Job Responsibilities/Duties:
This class specification lists but is not limited to the major duties and requirements of the job. ECS(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills:
·     Provides public safety dispatch services for emergency and non-emergency purposes for various agencies
·     Analyze calls for service and determine the appropriate response action on all emergency and non-emergency calls for service from the public requesting police, fire, and EMS.
·     Determines nature and location of calls for service, dispatches field responders as necessary in compliance with the agency’s policies and procedures.
·     Monitors and tracks of a wide variety of public safety field responders, resources, personnel, incidents, and trends.
·     Consistently identify, analyze, and relay initial/supplemental pertinent information to field responders.
·     Create and update the Computer-Aided Dispatch (CAD) record or incident log and maintain accurate call narrative or documentation.
·     Track and document radio activity, incident, and field responder status via CAD.
·     Assign and coordinate field responders to incidents based on the nature and priority of incidents, available resources, and the agency’s policies and procedures.
·     Analyze and evaluate all available information to identify the potential for escalation of the incident and perform status checks to determine scene and responder safety.
·     Performs inquiries and criminal history checks for multiple police staff through NCIC and NCJIS systems and ensures the accuracy of each query.

Application Requirements:
At the time of appointment to the program, the Emergency Communications Dispatcher shall meet the following requirements:

1.  Applicant must be a permanent OPCD employee in compliance with
      OPCD SOP 2.1.3 Minimum Certification Requirement.

2. No adverse disciplinary action in the last six (6) months.
3. Must pass screening test to assure compatibility with an aptitude for this position.
5.  Must be able to attend any required classroom training.

 

The Orleans Parish Communications District provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Orleans Parish Communications District complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The Orleans Parish Communications District expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Orleans Parish Communications District’s employees to perform their job duties may result in discipline up to and including discharge.

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